Terms of service

These terms apply when you use the BeehiveMind website, the web app or the mobile app. By creating an account you accept them. If you are using BeehiveMind on behalf of a cooperative or a business, you confirm you are allowed to accept them for that organisation.

BeehiveMind is operated by Panagiotis Lymperopoulos, a sole proprietor established in Greece, at Apollonos 34, 22132 Tripoli, Greece — "we" and "us" on this page. You can reach us at info@beehivemind.tech.

1. The service

BeehiveMind is a record-keeping system for beekeepers: apiaries, hives, inspections, feedings, harvests, treatments, costs and reminders, recorded by voice or by hand and synchronised between your phone and the website.

It is a tool for keeping records. It does not give veterinary, agricultural or financial advice, and a reading it shows you is whatever was recorded, not a diagnosis.

2. Your account

Eligibility

You need to be 16 or over and able to enter a contract. One account belongs to one person. Several beekeepers who work the same apiaries use a team, with an account each, rather than sharing one.

Teams

An account can invite other people to work on its apiaries. The account that invites is the team's owner; everyone who accepts an invitation is a team member, with their own account and their own acceptance of these terms. Only the owner invites and removes members.

• The owner's plan covers the whole team. Members do not pay separately and have no plan of their own.
• The owner decides who is in the team and is responsible for having invited them. Every member can see and change all of the team's records.
• Removing a member deletes that member's account. The records they added stay with the team.
• If the owner deletes their account, the team goes with it: its records and every member's account.

Keeping it secure

You are responsible for your password and for anything done through your account. Two-factor authentication is available and we recommend it, particularly on an account that other people can see. Tell us promptly if you think someone else has access.

Accuracy

The email address on the account has to be one you can read, because it is how we reach you about billing and about changes to these terms.

3. Plans and payment

The free plan

One hive, with every feature, free, with no time limit and no card required. It is not a trial that expires.

Paid plans

• Pro holds up to 50 hives for €5 a month; Pro Unlimited holds more than 50 for €10 a month. Every plan has every feature.
• They are billed monthly in advance, in euro. The prices on the plans page include VAT.
• Your first paid plan starts with a 7-day free trial. Your card is taken when you start it and first charged when the trial ends; cancel before then and you pay nothing. The trial is given once per account.
• Payments are handled by Stripe, which acts as the merchant of record: you pay Stripe, and Stripe processes the card, issues the invoice and handles the tax. We never see or store your card number.
• If a payment fails, Stripe tries again over the following 14 days. If it still has not gone through, the account moves to the free plan. No record is deleted — see section 4 for what happens to data over the free plan's limits.

Changing plan

You can move between the paid plans at any time from your profile. The change takes effect immediately, and the difference for the rest of the month is charged or credited pro rata. Cancelling moves you to the free plan at the end of the month you have paid for, or at once when the payment is refunded (see Refunds below). Deleting your account ends a paid plan at once, on the same terms.

Coupons

A coupon from a cooperative or an event applies at checkout, for the period stated on it, and cannot be combined with another.

Refunds

The first time you pay for a plan, you can cancel within 14 days of paying and get the whole payment back, without giving a reason: the plan ends at once and the refund is issued the same day. After those 14 days, cancelling stops the plan at the end of the month you have paid for, and the rest of that month is not refunded. A refund goes back to the card the payment came from, usually within a few days.

4. Your records are yours

Everything you enter about your own beekeeping stays yours. We hold it so the service can show it back to you. We do not sell it, we do not share your hive records with other beekeepers or with authorities, and we do not use them to advertise.

You can export every inspection, harvest, feeding and cost you have entered, on every plan including the free one, at any time.

In a team, the records are the team's. What a member adds belongs to the team and its owner, and stays with the team when the member leaves. Every member can export the team's records while they are in it.

Going down a plan never deletes a record. If you move to a plan that holds fewer hives than you have, your oldest hives stay as they are and the rest become read-only: you can see, export and delete them, but not add records to them, until you remove a hive or move back up. They are not erased.

Deleting is immediate. When an account is deleted its data is removed from the live service at once. Copies can remain in our backups for up to 4 weeks, after which they are deleted automatically. The privacy policy gives the same figures.

5. What you give us permission to do

To run the service we need a limited licence to store, copy and display your records — that is what showing you your own data on two devices requires. It goes no further than operating BeehiveMind for you, and it ends when you delete the data or the account.

Speech recognition during an inspection runs on your phone. Audio is not uploaded, so we take no licence over recordings.

We do not use your records for research or benchmarking, and we do not use them to train AI models. If we ever want to use aggregated, anonymised data for any of that, we will ask first, and it will be something you choose to join — never something you have to opt out of.

One thing we do: to check that the AI assistant answers well, we review some of its answers. A reviewed answer, with the question it answered, can be sent to an AI provider for automated scoring. The privacy policy names the provider.

6. What you agree not to do

• Use another beekeeper's account, or share yours — invite them to your team instead.
• Try to break, overload or reverse-engineer the service, or reach data that is not yours.
• Upload anything unlawful, or anything that infringes someone else's rights.
• Resell access to BeehiveMind, or rebuild it from an automated extraction of it.

Reading your own data out through the export or the API is not extraction. That is the point of it.

7. Availability and support

We keep the service running and fix faults, but we do not promise it will never be down. Maintenance happens, and the mobile app is built to keep recording without a connection precisely because signal in an apiary is not something either of us controls.

No plan, free or paid, carries an uptime guarantee or a guaranteed response time. Support is by email at info@beehivemind.tech or through the contact page, and we answer as soon as we can.

8. The app stores

The mobile app is distributed through Google Play and the App Store, and their terms apply to the download alongside these. Apple and Google are not party to this agreement and provide no support for BeehiveMind.

9. Ending the agreement

By you

Cancel a paid plan at any time from your profile; it stops at the end of the month you have paid for. You can delete your account yourself, and we recommend exporting your records first. If you own a team, deleting your account also deletes the team and your members' accounts, so tell them first — they may want their own export. What each case removes is set out on Delete your account.

By us

We can suspend or close an account that breaks section 6, or whose payment has failed and stayed unpaid. Except where the law requires immediate action, we will tell you first and give you a chance to put it right — and to export your records.

If we stop offering the service

If we decide to close BeehiveMind, we will email every account at least 90 days before it closes. For those 90 days the service and the export keep working, no new payment is taken, and any time you have already paid for beyond the closing date is refunded. When it closes, the data is deleted as described on Delete your account.

10. Liability

We provide BeehiveMind with reasonable care and skill. Beyond that, and as far as the law allows, it is provided as it is: we do not promise it will be uninterrupted or free of errors, or that it suits a particular purpose, and nothing it shows is veterinary, agricultural or financial advice (section 1).

As far as the law allows, our total liability to you for anything arising from these terms or from the service is limited to what you paid us in the 12 months before the claim arose, or €50 if that is more. We are not liable for indirect or consequential loss, such as lost colonies, a lost harvest, lost income or lost profit.

None of this limits or excludes liability that the law does not allow to be limited: for intent or gross negligence, for death or personal injury, for fraud, or under your rights as a consumer.

What we will say plainly, whatever form the clause takes: keep your own copies of anything you cannot afford to lose. The export exists for that.

11. Changes to these terms

If we change these terms we will update the date at the top and, for a change that materially affects you, email you before it takes effect. Continuing to use BeehiveMind after that means you accept the new version. If you do not, you can close your account and take your records with you.

12. Governing law

These terms are governed by Greek law, and the courts of Tripoli have jurisdiction. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer law of the country you live in, and you can also bring a claim in the courts there.

13. Contact

Questions about these terms go through the contact page, and we will answer them.